Frequently asked questions
Find answers to the questions people ask most about Shopiyz. If yours isn't here, write to our support team.
Shopiyz is an ecommerce platform that lets you run a professional store on your own domain. Product management, payment and shipping integrations, marketplace connections and SEO tools all live in one panel. No coding required.
Yes. The Seed plan is free forever and needs no credit card. You can add unlimited products, connect your own domain and take your store live. Upgrade whenever your business grows.
No. Beyond the flat plan fee we take no cut of your sales. As your revenue grows, what you pay Shopiyz stays the same. Only payment and shipping providers charge their own transaction fees, and those go to them, not to Shopiyz.
No. You can build the store yourself with ready themes and a drag and drop editor. Servers, security, updates and backups are all handled by us.
Unlimited. No plan caps products, categories or traffic. Whether your catalogue holds 10 products or 100,000, the platform runs at the same speed.
Yes, free on every plan. Connect a domain you already own or register a new one from the panel. The SSL certificate is installed and renewed automatically, with nothing else to set up.
Credit and debit card payments, one click checkout with a saved card and instalment sales are all supported. Integrations with common payment providers come ready, and you can connect your own merchant account too.
Yes. Sync products, stock and orders with marketplaces such as Amazon, eBay, Etsy and Otto from a single panel. No stock conflicts, and no separate seller panels to watch.
Yes. If you're coming from another platform, our team transfers your products, orders and customer data. You don't start from scratch, and you get step by step guidance through the migration.
Yes. On higher plans, multi-currency and multi-language support let customers shop in their own language and currency. You run cross-border operations, international shipping and payment methods from the same panel.
Yes. An invoice is generated for every order and delivered to the customer automatically, so billing needs no manual work. Which local tax and invoicing integrations are available depends on the market you sell in, and our team can confirm what applies to yours.
Yes. There is no contract and no lock-in. Cancel your subscription from the panel and export your data whenever you like. Cancellation takes effect at the end of your current period.
We improve the Shopiyz platform continuously. Small improvements and bug fixes ship weekly, while larger feature releases are announced monthly or every two weeks. Every change is communicated to store administrators by email and by a notification in the panel.
New features and updates are announced through the notification centre in the admin panel, the newsletter sent to your registered email address, and the latest posts at shopiyz.com/blog. You can also follow our social media accounts.
No. All updates run in the background; your store keeps working and your customers see no interruption. In the rare case that planned maintenance is required, it is announced in advance and scheduled for the lowest traffic hours.
All release notes are listed in chronological order under Admin Panel, Help, Release Notes. Each entry states what changed, which areas are affected and any steps you need to take.
Absolutely. User feedback is one of the most important inputs to our product roadmap. You can send ideas and suggestions through the Request a Feature form in the admin panel. The most requested features are prioritised on the development plan.
No. For as long as your subscription is active, all platform updates, new features and security patches are included in your plan. There is no extra charge. You only pay the fee for the plan you use.
Yes. Shopiyz applies industry standard security measures to protect your data. All data traffic is encrypted with SSL/TLS, our servers are hosted in secure data centres and regular security audits are carried out. Only authorised members of our team can access your data.
No. Shopiyz never shares your data or your customers' data with any third party for advertising or marketing purposes. Data is used only in the integrations required for the platform to work, such as payment providers and shipping companies, and those partners are bound by confidentiality agreements.
Yes. A free SSL certificate is issued automatically for every domain you connect to Shopiyz. The secure connection starting with https raises trust in your store and has a positive effect on Google rankings.
Yes. Shopiyz meets the obligations set out by the General Data Protection Regulation (GDPR). Data subject rights, privacy notices and explicit consent mechanisms are built into the platform. We also help you produce the data protection texts your own store needs.
When you close your account you get 30 days to export all of your data. At the end of that period the data is permanently deleted from our systems. If you would like the deletion carried out sooner, you can contact our support team.
Shopiyz uses strictly necessary cookies so the admin panel works correctly. For analytics and marketing cookies your explicit consent is requested. You can update your cookie preferences at any time in the panel settings, or review our privacy policy at shopiyz.com/privacy.
The Shopiyz terms of use cover platform access rights, acceptable use rules, payment and refund policies, intellectual property rights and the conditions for account suspension. By registering on the platform you are deemed to have accepted these terms. The current version is available at shopiyz.com/terms.
Yes. You can cancel your subscription from the admin panel whenever you like. Cancellation takes effect at the end of the current period and no refund is issued for the remaining time. If you are on an annual plan, you can send your cancellation request to our support team.
Yes. You can start a 7 day free trial without a credit card. During the trial you have full access to every feature. If you do not choose a plan when the trial ends, your store is paused automatically and your data is kept for a further 30 days.
Selling counterfeit goods, infringing copyright, sending spam, money laundering and selling illegal products or services through Shopiyz are strictly prohibited. When such a breach is detected the account is suspended immediately and, where necessary, reported to the authorities.
If a significant change is made to the terms of use, a notice is sent to your registered email address at least 30 days in advance. If you object to the changes, you can keep using your subscription until the end of the billing period and then cancel.
Yes. The product images, descriptions and brand elements you upload to Shopiyz belong to you. Shopiyz makes no ownership claim over this content and processes it only under the technical licence required to deliver the platform service.
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